Treating Customers Fairly Policy

1.1

Activate Business Finance Limited is committed to the fair treatment of customers. Our Treating Customers Fairly (TCF) framework is developed around the core six outcomes set by the Financial Conduct Authority (FCA). By placing our clients at the centre of our business ensures that fair outcomes are achieved.

​

1.2

Staff at all levels of Activate Business Finance Limited are trained with the six outcomes in mind and Activate Business Finance Limited promote this culture through our organisation, using a ‘message from the top’ approach to set the right standards from the offset.

​

1.3  

The FCA’s six TCF outcomes are derived from their key Principles of Business. The six outcomes are;

 

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

 

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

 

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

 

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

 

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

 

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

​

1.4  

Activate Business Finance Limited understand that simply learning the six outcomes is not sufficient to demonstrate that they have been effectively embedded into our business culture, below we set out how each outcome is implemented and achieved throughout our business.